About Us

Why TSS?

 History

Telephone Support Systems was incorporated in 1979 and is recognized today as a leader in the communication industry.  Ever evolving, TSS today provides traditional premise based systems as well as hosted in-the-cloud solutions.  Careful consideration of your unique business needs determines our recommendation for which option is best for you.


Expertise
Telephone Support Systems prides itself on its professional and knowledgeable staff.  Our technicians and representatives stay up to date and certified in all the latest communications technology including business telephone systems, VoIP, Networking, Mobility, Desk-top sharing and Video Conferencing.  Our quest for excellence has earned us the highest level of certifications from several well-known companies such as Toshiba, Mitel, Zultys and more.


Support

Telephone Support Systems understands that your communication infrastructure is the backbone of your business.  We maintain a warehouse equipped to ensure the necessary parts will be accessible to meet your service needs.  Our service department is available 24 hours a day 365 days a year.  You can feel confident that when an issue arises Telephone Support Systems will be there promptly and prepared to get your business back to full operation.

But don't take our word for it....

Testimonials - Michigan

Don't take our word for it, read what some of our customer have to say...


"This is just a brief note to express my appreciation to Telephone Support Systems. Throughout our relationship with TSS, we have been extremely satisfied with the level of service performed by your technicians.  With their help, our telecommunications allow us to give our customers the optimum level of service needed in this highly competitive industry."

Richard B. - Healthcare, Farmington Hills MI


"I want to express my appreciation for the work Telephone Support Systems has done for our company.  You've provided systems and service for both our Dearborn MI and Buffalo NY facilities with professionalism and in a timely manner. Your services and equipment have helped to keep our telecommunications cost in control."

Phil S. - Manufacturing, Dearborn MI


"We have always received exceptional service from Telephone Support Systems. Anytime we are experiencing phone issues - whether a line is down, we need extensions moved within the office or we need a new user set up our service requests are handled promptly.  We have truly enjoyed doing business with TSS and look forward to working with you in the future."

Christine D. - Engineering, Livonia MI


"When I was assigned the task of telephone administration, I was not aware at the time the extent as to which I would need to call on Telephone Support Systems to come to our aid.  Telephone Support Systems has been prompt and very professional when we call with our "problems".   Thanks again for being there when we need you."

Brenda S. - Healthcare, Detroit MI




Full letters and references available onsite or by request.

Testimonials - Florida

"We relocated our Corporate Office in Naples in June of 2002. Prior to moving to our new location we decided to contract one vendor for all of our phone system needs.  With offices in Naples, Fort Myers, Port Charlotte, Punta Gorda and Lake Placid we were looking for a firm that would be capable of dealing with the regional providers and keep us in the lead with changing technology.  We cannot be more pleased with the decision we made seven years ago to have Telephone Support Systems take control of our communication systems.

Joseph R. - Contractor, Naples FL


"We are extremely impressed with the implementation process of the VoIP configuration done with our MPLS network and the Toshiba PBX.  Due to our great experience with TSS and the fine work they have provided we have complete confidence in their skills and the service they will provide with future projects and issues should they arise."

Shawn R. - Financial Advising, Cape Coral FL


"Our company has worked with TSS for the better part of ten years. During this period the customer service provided has been exemplary.  We have used TSS personnel for consulting, major facility moves, wiring, voice mail and other telephony aspects.  Their expertise, fairness and personality have made it a win-win relationship.  We look forward to continuing this association for years to come."

John G. - Medical Consultants, Fort Myers FL


"We have been a customer of Telephone Support Systems since 1993 and throughout all of these years I have been impressed with the level of knowledge (and patience) you and your staff have provided us in regards to all aspects of our telephone system. From installation to adjustments, as well as support with learning how to use our equipment, we appreciate the personal attention you have given us."

Mary L. - Construction, Fort Myers, FL


Full letters and references available onsite or by request.

Service Areas

 

Farmington Hills, Michigan (248) 489-0000 serving:

 All of Oakland, Macomb and Wayne Counties including Novi, Wixom, Walled Lake, Ann Arbor, Troy, Brighton, Southfield, Farmington, Livonia, Westland, Wayne, Detroit, Pontiac, West Bloomfield, Waterford, Auburn Hills, Birmingham, Rochester, Sterling Heights, Warren, Royal Oak, Plymouth, Canton, Dearborn, Romulus, Taylor, Allen Park, Southgate, Monroe, Ypsilanti and all surrounding areas! 


 Fort Myers, Florida (239) 561-0090 serving: 

All of Lee, Hendry, Collier and Charlotte Counties including Fort Myers, LeHigh Acres, Port Charlotte, Punta Gorda, Naples, Marco Island, Sarasota, Cape Coral, Bonita Springs, Captiva, Sanibel, Estero, Pine Island and all surrounding areas! .